The workflow
What begins the work, who owns it, what decision or action follows, and where it ends.
Contact
Start with one consequential workflow.
The most useful first conversation is specific: one workflow, one accountable owner, one meaningful outcome, and a clear reason the current way of working is not good enough.
Compose an inquiry
What makes a useful starting point
The evidence
What is already logged, documented, measured, or reconstructable—and what is missing.
The consequence
What failure, delay, rework, uncertainty, or control problem makes the workflow matter.
The boundary
Security, data, authority, and deployment constraints that any useful path must respect.